You’d expect us to say nice things about our own products.
However, we’re proud that industry-leading publications and other news sources
are just as impressed with them, and have said so. Here are excerpts from actual
articles that appeared in Small Business Computing*,
CommWeb,
Computer Telephony (now Communications Convergence) and
Teleconnect*.
Computer Telephony(now Communications Convergence) “Big winners” “...If
you [as a manager] want to ‘sell’ a converged business phone system to the
majority of your colleagues, you have to find a product that benefits the
rank-and-file. That’s what ESI... has always excelled at. Since the
introduction of their IVX
phone system line... they’ve quietly established themselves as leaders in the
tricky game of building ‘advanced’ business phone systems that make life
easier for everybody. ...Now they’ve decided to iterate the [IVX] line anew,
in IP terrain. Their IP 200 and smaller IP 40 systems ...are
‘one-wire wonders,’ whose station sets communicate with the base unit over
your 10/100BaseT LAN — daisy-chaining behind desktop PCs, as needed, or
plugging (via RJ-45 cable) directly into LAN outlets.
“The ESI IP products are IP-to-the-core, exploiting second-generation IP
technology. Unlike some competing systems, which require an IP station board
for every eight or 16 telephones, the ESI [IP Series systems] can drive up to
96 IP stations from a single LAN interface card. ...The big [IP 200] system
can... support 48 lines, 96 IP stations, and up to 30 analog phones,
simultaneously.
“...The Remote Network Card... lets you integrate up to 100 IP Series
phone systems over a WAN. ...Demonstrations we’ve heard indicate this system
is good-to-go. Sound quality on the LAN is excellent. In “demo’ circumstances,
the WAN links work fine, too — your mileage may, of course, vary, based on
bandwidth and QoS. ...What makes these new phone systems big winners... is
that they’re built around ESI’s supremely-efficient UI technology and base
feature set.”
CommWeb “Highly recommended” “When
the phone is plugged into the network, the KSU sees it and assigns it an
extension and an IP address (don’t worry, it’s FM — ‘freakin’ magic’). And...
local PCs simply bridge though the phone back onto the LAN. They don’t even
notice the phone is there.
“...During a solid month of testing, we did not experience any
call-handling errors. The system is truly ‘next-gen’ — built from a traditonal
key/PBX maker who understands the business telephone market and its rigorous
performance demands.
“...Basic changes to voicemail/auto attendant should be very easy for
even technophobic users to master. And the IP Phone form factor alleviates
traditional PBX Moves Adds Changes headaches to a great extent.
“...We just recently reviewed another system from a manufacturer who’s
been LAN-based from day one. They’ve just OEMed an IP phone. It’s a cool
looking phone no doubt, but under the veneer there’s obviously a long way to
go in integrating it into the platform. ESI does not have this problem. They
built the phones themselves and, believe us, they know phones... The result
is, by far, the most robust IP feature phone we've seen to date.
“...This system is highly recommended for users/dealers who are looking
for an IP Telephony answer but who are also very comfortable with traditional
key and small PBX systems and their core features, including traditional
business telephone sets and all their bells and whistles. Interconnect
dealers, in particular, might be interested in taking a look at it.
“...Unlike a lot of so-called ‘next-gen’ phone systems, this one
supports all basic and advanced PBX/key system features. In short, ESI is now
in a select group with a few traditional telephony switch makers who’ve made
the full jump to IP Telephony (not just attached a gateway bandaid) and
brought their experiences with them.” Full article
Internet Telephony “An easy pick for... Editors’ Choice” “In
our opinion [ESI has] ...developed a true ‘one-wire’ IP system. ... The phones
are well-made and house generous amounts of programmable feature keys...
[This] provides a healthy dose of insight into a portion of [the] ...product’s
appeal — lots of easy-to-use, customizable features.
“Installation ...was merely a matter of assigning a static IP address to
the IP-PBX and connecting it to the LAN. ...The ‘PC’ RJ-45 jack on all
of the feature phones can be used to connect a user’s computer, so as to not
require another separate network connection. This is a great feature...
“...Simple phone programming and end-user programming ...[require]
little work. Verbal Help keys provide thoughtful and context-sensitive help on
any level — administrative, installer, or just plain user.
“...Plugging a phone into any network interface will get it instantly
recognized by the IP-PBX, and identified by the system.
“...After plugging in a new phone to any available hub, it’s just a
matter of typing in an installer password and pressing a few keys to assign an
extension. It shouldn’t take an IT person more than a minute to have a phone
online, ready to make calls, at least without defining an extensions feature
set...
“...Calls made on our LAN were crystal-clear. Additionally, we never
experienced any ‘dropped’ calls....
“Testing the Remote Phone and its capabilities is one of the system
elements we looked forward to testing the most. ...The ideal of a remote phone
is both far-reaching and cost-effective, which is one important premise that
Internet telephony is based on, as it allows users to connect to the PBX via
the Internet, and enjoy toll-free calling from anywhere an Ethernet connection
is available.
“...Since the [Remote Phone]’s ...PKT MAC address is its unique
identifier, all we had to do was connect the phone and the computer with the
phone’s software to our LAN [and then] ...fill in the fields with the correct
addresses... We had previously mapped and reserved an external IP address to
the phone’s internal IP for firewall penetration.
“As soon as the addressing information was loaded into the phone, it
beeped, and the Lab’s low computer hum was chopped by an ESI engineer’s
inquiry via speakerphone: ‘Hello, are you there?’ We didn’t even have the
chance to communicate that the software was loaded and that the phone was
ready before it came to life. TMC Labs in Norwalk, CT was connected and
exchanging packets with the IP-PBX in ESI’s Plano, TX headquarters. ...Call
quality at most times was very good. On none of the calls (we also made a few
calls through the box in Texas, which hopped off to the PSTN) were our
engineers able to detect any audible latency. We did experience some static
and breakup as the packets passed through the Internet’s unruly routers.
“The IP 200 ...is a true IP-PBX system. Additionally, extensive PBX
functionality accompanies the IP 200. All of the features you’d expect to find
[are] ...also offered, as well as an ample feature set that works specifically
on the premise of capturing and utilizing ...[Caller ID] information.
“Though we saw a few areas that would have benefited from something
more, the IP 200 is a true ‘one-wire’ system with a solid comprehension of
what needs to be considered and incorporated into a cutting edge phone system.
The IP 200 was very easy to configure from both the administrator and end-user
perspectives. And Verbal Help keys afford the necessary assistance providing
phone users with a more readily available, at-a-touch-of-a-finger alternative
to dialing the system administrator and begging for directions how to
customize their station set.
“...ESI’s IP 200 Series IP phone system was an easy pick for an Editors’
Choice award.”
Small Business Computing “This is an excellent system” “...When
[a software maker’s] executives went shopping for a phone system, they looked
for something with built-in, integrated voice mail, and chose ESI’s IVX 128.
... It’s one of the easier systems we’ve seen in terms of programming. Voice
prompts will guide users through tasks such as how to use the sets and voice
mail.”
“ ‘We wanted something with integrated voice mail, not an add-on PC,’
says [a company executive]... The IVX 128’s voice mail has 16 ports, allowing
any combination of up to 16 mailboxes to simultaneously play or record
messages. [The company vice president] says other systems he considered only
had four ports of voice mail.
“Besides the voice mail, [the company] is also using the system’s
[automated call distributor (ACD)]. ‘The ACD is another key feature,’ says
[the company’s ESI reseller]... ‘The ACD ships standard on the system and
supports up to 10 different departments with 32 people per department.’
“[The company]... tries to answer every [technical support] call with a
receptionist. But when the receptionist is busy, an automated question and
answer feature on the IVX unit ... [asks] callers about the type of support
they need. ... According to [the executive], the ACD is great, and has freed
up his receptionist to do other important work in the office.
“ ‘The receptionist is now helping out on some tech support calls and
administrative duties as opposed to just taking one call after another,’ [the
executive] says.
“This is an excellent system that is well worth the money and very easy
to program and use. ...
“For small- to mid-sized sites, check out ESI’s IVX 128. It’s
cost-effective and ships with two convenient features: built-in auto attendant
and voice mail, and an ACD. It’s also easy to use. Simply pick up the handset,
press a code to enter into programming mode, and follow the voice-prompt
instructions that describe how to use the phone’s features, ...set up a
voicemail box, record greetings, and retrieve messages.”
Teleconnect IVX 128 Plus:
“ESI knows how to
make a good thing better.” “It
wowed us back at CT Expo in ’99, but ESI ...knows how to make a good thing
better. With... the IVX 128 Plus, it has continued building on the IVX 128’s
core key system features, while making good on its pledge to IP-ize it.
“...Once configured for the missed-call function, a designated feature
key will flash when callers disconnect without first leaving a voice message.
... You can bring up the CLIDs of the last ten such callers... ESI has also
added a virtual answer function, which can be used by phone-a-holics to send
prerecorded messages ...(for example, ‘I’ll be with you shortly. I’m on the
other line.]’)... to waiting callers... and to enter the destination number
where impatient callers will be sent if they wish not to wait.
“...The most exciting news, we think, is that the 128 Plus now accepts
ESI’s [Local] Network Card. This amazing Card turns this phone system into an
IP-enabled KSU that can accept ...ESI’s key-for-key-compatible IP Phones.
“For those who are not ready to give up their investment in ESI’s
digital phones but are still interested in experimenting with the IP Program,
the IVX 128 Plus with the [Local] Network Card is the answer. With the Card
installed, the 128 Plus supports up to 12 ... [ESI] IP Phones. Later, when you
finally decide that IP is the way to go and would like to move beyond the 128
[platform]’s limits, you purchase the IP 200 and continue adding to your
growing IP Phone collection.
“By the way, existing IVX 128 customers can upgrade to the 128 Plus.”
Teleconnect IVX 128: a “Product of the Year” “...some
of the tightest integration of functions in one package we’ve seen. Store
caller ID from incoming calls or voicemail messages into your speed dial,
record calls on the fly, screen calls, rack up to 140 hours of voicemail, and,
if you get lost, listen to extensive verbal online help. You wouldn’t expect
all this from a small system, so we were amazed to learn that many of [IVX
128]’s features are available in an even smaller version — IVX 20 — which can
grow into the larger version.”
Teleconnect “We knew a good thing
when we saw it” “Caller
ID [CID] has been around for a while, but it seems underdeveloped in many
instances. ...ESI takes something as simple as CID and does really wonderful,
smart, useful things with it, like storing the number of an incoming caller
for later use in a personal phone directory, or using caller ID to call a
person back after he leaves a voicemail message.
“...[This]... requires very tight integration of phone system and
voicemail...
“Now, it’s not like this is the first phone system that ESI’s
manufactured that does wonders with caller ID... It’s not even that caller ID
functions are the main excitement in this system. But ESI’s smart use of CID
is indicative of how much time ESI engineers spend thinking about how a phone
system is used in day-to-day business, and each subsequent model gets a little
bit better, a little bit smarter. “ESI
announced the new IVX 128 back in March 1999 at
Computer Telephony Expo
Spring 99, where Teleconnect awarded it a Best of Show. And though it
hadn’t yet hit the streets, we knew a good thing when we saw it...
“SMART AND EASY TO USE... may as well be ESI’s slogan...
“...IVX 128’s digital station sets have plenty of options the user can
modify... A user can create personal speed dial lists (using Esi-Dex). And if
he ever gets lost, all he has to do is ask for directions. There’s a host of
spoken help online; pick any function key that you don’t know how to use, and
with the touch of another button, the online help will announce what it does
and how to use it. Or you can go through an entire spoken tutorial of the
phone's features, all built right into the phone system, and accessible
through any station.
“...The LCD display shows date and time, caller ID, and which lines on
the system are in use. When [you’re] using the ACD feature, the display shows
you how many calls are in queue. The phones have nice speakerphones built in.
The handset has its own innovationj: there’s no switch hook for hanging up the
phone. When you hang up a regular phone, the person on the other end hears the
receiver clattering, base first, onto the cradle. But this handset has a
magnet near the bottom, so when you set it in the cradle, the magnet triggers
the hook switch and hangs up the phone quietly, from the bottom up. Nice
touch! ...For all you CTI hounds, there’s a TAPI version of the phoneset...
[it] lets you plug your phone into your PC for popping customer records when
calls come in.
“...Even when you have someone on the phone and are trying to figure out
how to transfer him, you can put the caller on hold and get help. No more
unused feature keys because someone forgot his training. If that’s not enough,
...the Web site... offers extensive, continually updated help...
“The system offers eight MOH messages, with background music supplied by
ESI. Or you can go with your own. A built-in auto attendant features day/night
operation, off-premises transfer, and pager notification, so even if your
operator takes a long lunch, you’re covered. The built-in ACD routes to the
longest-idle agent and has a wrap-up key that keeps those other calls at bay
until an agent is finished. It should suffice for the needs of a busy sales
office or a small adjunct call center to a business.
“Setting up a voicemail box from the user perspective is very easy
because you’re talked through it every step of the way. ...New with this
release is the Virtual Mailbox key, a button on a station set that lets you
access a voicemail not tied to your station. This is useful for people who may
not have a desk phone, but need a mailbox; for example, someone who’s rarely
in the office. ...Here’s my favorite feature of the IVX 128’s voicemail:
undelete retrieval. How many times have you accidentally deleted a message
before it was over or deleted it instead of hitting save? Now you can undelete
as many as the last ten messages. Hoorah! ...The Quick Groups feature lets you
hit voicemail and then the keys corresponding to every co-worker you want to
hear your message.
“This integrated voicemail allows for true call screening and recording.
Even though you get caller ID functions with your caller ID service, there are
some people who block caller ID on their outgoing calls, or call from behind a
PBX, so you mightn’t know who’s calling until you hear them talking.
“This is a great little phone system. It’s kept the popular features of
its predecessor, and — because they listen to the needs/wants of their
customers — ESI’s added more new features than you probably know what to do
with. Now the IVX 128 offers T-1 support, and up to 28 fully functional analog
ports that allow analog stations to perform voicemail, park/retrieve,
transfer, page, call waiting, off-premises message delivery, and more. There’s
a new dedicated overhead paging interface, for those wanting to add a paging
system... The new Digital Feature Phone is really, truly, fully digital, with
2B+D, simplified installation with one-pair, non-polarity-sensitive wiring.
The new rugged design will resist abuse and spills, the latter being one of
the main causes of phoneset death. It’s got sort of an ‘internal bib’
arrangement designed to keep moisture off the sensitive underparts of the
phone.
“I was sold after an hour of running through the programming and
features... Pricing is affordable, especially considering all the built-ins
like ACD, auto attendant, and voicemail...”
Teleconnect “Has most anything
a small office could want”
“The IVX 20 is designed for smaller offices who might need a 4×8-sized phone
(expandable to 20 ports). Small businesses will love this entry-level system’s
many features, including built-in voicemail with 30 hours of voice storage,
eight auto attendant branches, built-in MOH, guest mailboxes, ...call
recording, live call screening, background announce, enhanced caller ID
support, TAPI support, and — one of our favorites — ‘undelete’ of deleted
voicemail messages. Oops?! No problem.
“This phone has a lot of functions in common with its big brother (or
sister, we’re not sure), the IVX 128 ... It also has ESI’s famous verbal user
guide built-in, so anyone not understanding what a button does can find out
then and there, without pawing through a manual. [Because its]... design is so
similar to [that of] the IVX 128, it won’t come as any surprise to learn that
a business can... [migrate]... to it from the IVX 20 if it outgrows the
smaller system. That saves time for employees who won’t have to learn a new
system.”
Computer Telephony
(now Communications Convergence) “Worth
a close look”
“Built-in auto attendant, voicemail and a zillion other telephony features
make the IVX series worth a close look for small to medium companies. The IVX
20 offers most of the same features in a downsized package...”
“This is what it’s all about” Note: The Remote IP Feature Phone hasn’t been reviewed on its own,
although the Internet Telephony review of the IP
200 did spend time discussing the Remote Phone.
You might also be interested in some comments passed along to us from
ESI Resellers who beta-tested the product, as well as those from a leading
analyst of the telecommunications industry.
“Just knowing what the Remote Phone technology can do in terms
of extending businesses’ ‘reach’ is really intriguing. I’ve been quite pleased
with the performance of the Remote Phone... The conversation is very good,
much better than I expected...
“Companies that want off-site connectivity to critical communications,
that have people in scattered locations... can now have system-level
connectivity and productivity, wherever their people are. That’s... an
important advantage that applies to almost any industry...
“Invest in a system that meets your needs today — and tomorrow, as your
needs evolve. ESI’s platform with its networking capabilities makes for a
terrific... offering.”
— Brad White, BCR
“This is what it’s all about. Just a phone in the office isn’t
any great thing — offices already have phones — but to bring your remote users
into the office is outstanding, and a great sales advantage!
“The application is perfect for remote access for teleworkers, people
that work at home. This technology is state-of-the art; it’s leading edge.
It’s where everything is going to end up, and ESI has it right now.
“My initial Remote Phone installation was seamless: truly plug-and-play.
ESI preprogrammed the phone with my WAN IP address. It arrived the next day, I
plugged it in and that was it. Nothing else was needed. We’ve had it up and
running for several weeks now, and I love it.”
— Peter McRae, Pro-Tel
“ESI is one of the few vendors that is offering a complete IP
PBX solution for the small to mid-sized business market including their own IP
Phone. We believe the ability to connect telecommuters and branch offices
affordably is one the biggest drivers behind the rapid adoption of IP PBXs.
The ability to transfer all the functionality from the phone system at the
headquarters to a remote location with just an IP Phone, without the remote
location having to have a separate switch or server, is a great cost-saver.”
— Joe Gagan, Senior Telecom Analyst, The Yankee Group
Teleconnect “Awesome”
“Forget about awful analog connections and flash-hook-transfers to run
voicemail. With the IVX, it’s all built right into the cabinet. The fixed keys
on the phones are great and provide one-touch access to voicemail and parked
calls.”
Teleconnect “Gee, where’s
the kitchen sink?” “[ESI]’s
phones are awesome, and show off the innovation behind IVX.
“... The fixed keys on the sets are a thing of beauty. Want to access
voicemail? There’s a button labeled Voicemail that provides easy, one-touch
access. Want to record a conversation or monitor someone leaving a message?
Press the Record/Monitor button. Need to grab a call your receptionist parked?
No sweat, and there are no silly *1, XXX codes (like we have to do with our
expensive, ‘top-of-the-line PBX’). You simply press the Park button and the
call is all yours. “...
Let’s say you’re in the middle of a conversation and need to conference
someone into the call, but don’t know how to do that. Pressing Help puts the
caller on hold, and once the phone is in Help mode you press whatever fixed
button feature key you need info on to hear how that feature works.
“... IVX is a steal!”
Computer Telephony(now Communications Convergence) “Painless” “Companies
that need solid telephone switching and voice messaging will appreciate [IVX]...
“If you want a system that doesn’t require a Ph.D. to set up and keep
running, look no further...
"... Painless to program and maintain.
“... Has several features you don’t usually find in a small stand alone
phone system. You can record calls. You can screen your calls (like you do at
home) and choose to intercept the call (or not). There is a fixed key that
provides one-stroke access to your mailbox.
“... Provides voice prompts instead of error tones.”
Computer Telephony
(now Communications Convergence) “Smart” “In
theory, we’re not supposed to laud... ‘phone systems’ in this magazine. But
there’s still a place for systems like... IVX.
“... It’s not erector set. But a lot of small businesses don’t need
erector set. They need solid telephone switching and voice messaging. More
importantly, they need to be able to control everything without being
full-time phone techies; and they need all of the system’s features easily
accessible to their employees. This is where IVX really shines. It’s painless
to initially program and then maintain... IVX’s ‘voice’ steps you through
it...
“... All IVX phones have a help key. Press it to find out how to use a
particular feature. Press Help and one of the Conference keys and the system
plays a detailed audio description of how to set up an conference call. Real
nice.
“... A user may record part or all of the call by pressing the record
button... All phone systems should have this feature.
“... Users can screen incoming calls just like a home answering
machine. With Monitor Mode activated, a user can hear a message being left in
his mailbox and have the option of intercepting the call or letting it go to
the mailbox. Extremely useful.
“... [A] ‘smart’ phone display ... shows the number of new and old
messages in the voice mailbox. It shows the number associated with the message
being heard. The display also provides real-time activity to ACD agents
indicating how many calls are holding and the length of the longest holding
call. ... And you can also easily read the display, which is not always the
case with digital PBX phones.”
Teleconnect “This box may be your answer”
“...If you’re looking for an expandable, easy-to-operate voicemail/auto
attendant, this box may be your answer. ...VoiceWorks 16 starts at two ports
and expands [to] up to 16 ports, 1,000 mailboxes, and 70 hours of message
storage space. (For those of you with really chatty customers, you can
also get a 140-hour system.)...
“VoiceWorks 16 is compatible with dozens of key and PBX systems,
connecting via analog port, in most cases. But ESI does offer digital
integration to Comdial’s ... Digitech and Impact phone systems, via the DSU
Integration Card (DSUic). This card resides in the VoiceWorks 16 and emulates
a Comdial station set...
“VoiceWorks 16 has several features aimed at notifying you of new
messages. [Off-premises delivery] ...lets any mailbox owner designate a
single, off-site number (home phone, cell phone, etc.) that will be called
whenever a new message is received; or, depending on programming, when an
urgent message is received.
“The... [cascade paging mailbox] feature (available for up to ten
mailboxes) is for escalating service call requests via pager. When a customer
leaves a message in a... [cascade paging] mailbox, VoiceWorks 16 dials a
designated pager number. If the message hasn’t been retrieved after a
pre-programmed interval, a second pager is added to the list, and both numbers
get a beep. ...[VoiceWorks 16]... will continue to try up to three pagers at
regular intervals, until somebody calls in and retrieves the (presumably
urgent) message.
“Most voicemail systems sample voice at relatively low rates, which can
make sound quality not so great. Interestingly, VoiceWorks 16 uses 64...
[kilobit per second]... sampling and playback... so everything is clear as a
bell.
“The system’s built-in Message-On-Hold capability... also uses 64
[kilobit per second] sampling and playback. [It includes]... three ‘canned’
messages... and five custom messages can be recorded... [This feature]
eliminates the need for a separate digital announcer...
“The subscriber’s user interface is simple and full-featured.
Single-key commands let you rewind, ...forward a message to another mailbox,
etc. Voice prompts guide the user in performing more complicated tasks, like
recording comments for attachment to a forwarded message.”
Note: For a little historical perspective, here is some of what
Teleconnect wrote in 1994 about the previous VoiceWorks model:
“Estech Systems’ VoiceWorks is a breath of fresh air in the increasingly
complicated world of computer telephony. ...Two reasons: it’s amazingly simple
to set up/maintain and it doesn’t cost a lot. How easy is it? It took us less
than half an hour to program a rudimentary auto-attendant/voice-mail
application into VoiceWorks and record its prompts...
“As for the crucial phone-system... [interfacing] stuff, Estech makes
that pretty easy as well. First off, they have pre-programmed interface
parameters built in for a bunch of phone systems... Estech... with years of
peripheral experience in both the standalone call-accounting and
auto-attendant markets, makes... [interfacing] about as simple as it gets
without skimping on the issue. Essentially, they’re fooling the phone system
into thinking that VoiceWorks is a person on the phone, talking to people,
transferring them, taking calls back when there’s a busy, no answer, etc.
“...All voice-processing applications can be charted out into a branch
schematic. The main greeting is the first branch. Think of it as the ‘mother
of all branches.’ From there callers are routed to other application branches
depending on touchtones — department branches, extensions, audiotext
information, voice mailboxes, etc. ...VoiceWorks supports up to six levels of
branching. ...It also has different types of branches, each with its own
purpose...
“Overall, as you probably already guessed, we highly recommend this
system. We had it working faster than any other voice-processing package we’ve
ever tested. ...You’ll like the price too. You won’t find anything cheaper.”
* Teleconnect ceased publication following its July,
2001, issue. Small Business Computing ceased publication following its
January, 2002, issue.
“In
our opinion [ESI has] ...developed a true ‘one-wire’ IP system. ... The phones
are well-made and house generous amounts of programmable feature keys...
[This] provides a healthy dose of insight into a portion of [the] ...product’s
appeal — lots of easy-to-use, customizable features.
“...When
[a software maker’s] executives went shopping for a phone system, they looked
for something with built-in, integrated voice mail, and chose ESI’s IVX 128.
... It’s one of the easier systems we’ve seen in terms of programming. Voice
prompts will guide users through tasks such as how to use the sets and voice
mail.”
“It
wowed us back at CT Expo in ’99, but ESI ...knows how to make a good thing
better. With... the IVX 128 Plus, it has continued building on the IVX 128’s
core key system features, while making good on its pledge to IP-ize it.
“...some
of the tightest integration of functions in one package we’ve seen. Store
caller ID from incoming calls or voicemail messages into your speed dial,
record calls on the fly, screen calls, rack up to 140 hours of voicemail, and,
if you get lost, listen to extensive verbal online help. You wouldn’t expect
all this from a small system, so we were amazed to learn that many of [IVX
128]’s features are available in an even smaller version — IVX 20 — which can
grow into the larger version.”
“Caller
ID [CID] has been around for a while, but it seems underdeveloped in many
instances. ...ESI takes something as simple as CID and does really wonderful,
smart, useful things with it, like storing the number of an incoming caller
for later use in a personal phone directory, or using caller ID to call a
person back after he leaves a voicemail message.
“ESI
announced the new IVX 128 back in March 1999 at
Teleconnect
“[ESI]’s
phones are awesome, and show off the innovation behind IVX.
“...
Let’s say you’re in the middle of a conversation and need to conference
someone into the call, but don’t know how to do that. Pressing Help puts the
caller on hold, and once the phone is in Help mode you press whatever fixed
button feature key you need info on to hear how that feature works.
Teleconnect
Blough Tech 119 South Broad Street, Cairo GA 39828
phone:229-377-8825 / 800-957-0554 fax: 229-377-6784 email: